After 20 years in luxury hospitality, I've come to understand that the difference between a good hotel stay and an extraordinary one is rarely about the room itself — it's about how you engage with the experience. At Casinovistaguidede, we've designed every aspect of our guest journey to reward curiosity, communication, and a willingness to go beyond the standard itinerary. Here are the ten tips I share with every guest who asks how to truly make the most of their time with us.
Tip 1–5: Before You Even Arrive
Book direct (always). Our best rates, room upgrade eligibility, and complimentary add-ons are reserved for guests who book through our website or phone line rather than third-party platforms. Contact the concierge team at least 48 hours before arrival with any special requests — dietary needs, anniversary set-ups, favourite spirits in the minibar. This lead time allows our team to personalise your experience meaningfully rather than reactively. Enrol in our VIP membership before you arrive, even if only at Silver tier — the welcome credit alone often covers your first casino session or spa treatment.
Tips 6–10: Making the Most of the Resort
Ask about upgrades on arrival. Availability permitting, our front desk team has the discretion to offer complimentary upgrades — and they do so most readily for guests who ask politely and mention a special occasion. Explore all dining venues, not just the flagship. Some of our most memorable guest experiences happen at The High Roller Lounge or Ember & Vine. Join a morning yoga session at the spa — even if you haven't booked treatments, the studio is accessible to all resort guests. Use your concierge for local experiences — they have access to behind-the-scenes Perth experiences most visitors never discover.
The Golden Rule: Communicate Your Preferences
The most impactful thing any luxury hotel guest can do is communicate clearly. Tell us your preferences, your occasion, your dietary needs, your sleep preferences. Our team cannot read minds, but given the right information, we can create experiences that feel almost magical. Every guest at Casinovistaguidede has a file — notes from previous stays, preferences recorded, moments remembered. This is the foundation of true personalised luxury.
A stay at Casinovistaguidede is what you make of it — and with the right approach, it can be utterly transformative. Our team is here to facilitate your perfect experience. The only limit is your imagination.
Related reading: explore our luxury suite options, discover our VIP membership benefits, and learn more about our fine dining reservations.
Dr. Camille Beaumont
General Manager
A senior member of the Casinovistaguidede leadership team, bringing deep expertise and a passion for delivering exceptional guest experiences at Western Australia's premier casino hotel resort.