Privacy Policy

Information We Collect

Casinovistaguidede Pty Ltd (ABN 74 001 291 290) ('we', 'us', 'our') is committed to protecting your privacy. This Privacy Policy applies to all personal information collected through our website (casino-vista-guidede.com), on-site at 501 Alexander Dr, Mirrabooka WA 6061, and through our VIP Membership Programme.

We collect personal information that you voluntarily provide, including your name, email address, postal address, telephone number, date of birth (for age verification), and payment details when making bookings or registering for our VIP Membership Programme.

We also collect information automatically when you visit our website, including your IP address, browser type, pages visited, and interaction data via cookies. Please refer to our Cookie Policy for details on how we use cookies.

How We Use Your Data

We use your personal information for the following purposes:

• Processing reservations for accommodation, dining, spa, and event services
• Managing your VIP Membership account and loyalty points
• Sending relevant promotional communications (only with your consent)
• Complying with legal obligations, including gaming regulatory requirements under the Gaming and Wagering Commission of WA

We do not use your data for automated decision-making or profiling that produces legal or significant effects without your explicit consent.

Data Sharing & Third Parties

We may share your personal information with trusted third parties only where necessary to deliver our services or comply with legal obligations:

• Payment processors (Stripe, Commonwealth Bank) for secure transaction processing
• IT and cloud service providers operating under strict data processing agreements
• Regulatory authorities including the Gaming and Wagering Commission of WA
• Our insurers and professional advisors under obligations of confidentiality

We do not sell, rent, or otherwise commercially exploit your personal information. All third-party processors are bound by contractual data protection obligations equivalent to or exceeding our own standards.

Data Retention & Security

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve any disputes. Guest records are typically retained for 7 years in compliance with Australian accounting and gaming regulatory requirements.

We implement industry-standard security measures including 256-bit SSL encryption, access controls, regular penetration testing, and staff training to protect your personal information against unauthorised access, disclosure, or loss.

Your Rights & How to Exercise Them

Under the Australian Privacy Act 1988 and applicable state legislation, you have the right to access your personal information, request correction of inaccurate data, request deletion (subject to legal obligations), opt out of marketing communications, and lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact our Privacy Officer at casino-vista-guidede@gmail.com. We will respond to all requests within 30 days.

This Privacy Policy is reviewed annually. Material changes will be communicated to registered users via email. Continued use of our services after notification of changes constitutes acceptance of the updated policy.